Terms of service

Chapter 1 General Provisions

Article 1 (“IINE Mobile Rental”)

The Company provides “IINE Mobile Rental” (hereinafter referred to as the “Service”) in accordance with these Terms of Use (hereinafter referred to as the “Terms”).

Article 2 (Changes to the Terms)

The Company may change these Terms without obtaining the consent of subscribers, and the revised Terms shall apply thereafter. Subscribers shall comply with the revised Terms.

2. Unless otherwise specified in these Terms, notice of changes to the Terms shall be given by written notice, e-mail (including short message services), telephone, posting on the Company’s website, or any other method designated by the Company.

Article 3 (Definitions)

In these Terms, the meanings of the following terms shall be as follows:

“Service Contract” means a contract for receiving the Service from the Company, and it shall be deemed concluded when the user applies for the Service and agrees to these Terms.
“Service Member” means a person who has entered into a Service Contract with the Company.
“IINE Mobile Rental” means the rental service provided by the Company using communication services offered by telecommunications carriers.
“IINE Mobile Rental” means the rental service of tablet devices, communication devices, and other equipment provided by the Company.
“Subscriber Device” means equipment such as a personal computer used by the Service Member to receive the Service.
“Loaned Equipment” means data communication devices, accessories, USIM cards, and other necessary equipment for using the Service, excluding Subscriber Devices.
“Minimum Usage Period” means the minimum period during which the Service must be used, which is set for each equipment type and indicated in days or months.

Article 4 (Service Area)

The Service shall be provided only within the service area covered by the telecommunications carrier of the loaned equipment.

Article 5 (Details of the Service)

The Service provided by the Company consists of the following:

Provision of rental use of the Service
Rental of data communication devices and accessories necessary for using the Service
Arrangement of replacement equipment when the loaned equipment malfunctions

2. The Service includes the following equipment types:

Mobile WiFi router type
Mobile power supply
Mobile accessories

3. The Service has the following membership type:

Individual Member

Article 6 (Unit of Contract)

The Company shall enter into one Service Contract for each item of loaned equipment and allocate one USIM card containing contract identification number information.

2. The number of contracts available for each membership type shall be specified in Appendix 1 “Maximum Number of Contracts.”

Article 7 (Application for Contract)

Applicants shall apply for the Service in accordance with the method prescribed by the Company after agreeing to these Terms.

2. Applicants may cancel their application by the method prescribed by the Company only before the start of Service provision and before the shipment of the loaned equipment. However, if the applicant causes damage to the Company by repeatedly canceling large numbers of applications or repeating cancellations, the applicant shall compensate the Company for such damage.

Article 8 (Acceptance of Application)

The Service Contract shall be established when the Company accepts the application set forth in the preceding article.

2. The Company may refuse to accept an application for a Service Contract in the following cases. Even after the Service Contract has been concluded, if it is found that any of the following applies, the Company may immediately terminate the Service Contract without notice or demand:

If the service provided by the telecommunications carrier has been terminated for any reason
If it is found that false information was provided at the time of application
If the Company determines that there is a risk that the applicant may fail to pay obligations under the Service Contract
If it is found that the applicant has previously had a Service Contract or similar service terminated or suspended due to unauthorized use
If the applicant is a minor and has not obtained the consent of a legal representative
If there is a risk that the Service may be used illegally or in a manner contrary to public order and morals
If there is a risk that the applicant may use the Service in a way that damages the credibility of the Company or the Service
If there is a risk that the Service may be used in a manner that interferes with use by other users
If the Company determines that accepting the application would cause technical difficulties or hinder business operations
If the loaned equipment cannot be delivered to the address designated by the applicant after application

Article 9 (Changes to Contract Details)

If there is any change in the Service Member’s name, address, payment method, credit card, etc., the Service Member shall promptly notify the Company with documents proving such change.

2. If the Service Member wishes to change the type of loaned equipment, the current equipment must be returned by the method designated by the Company, and the requested equipment will be shipped after return is confirmed.

3. If the returned equipment is subject to a minimum usage period, the Service Member must pay the full penalty prescribed by the Company for the remaining period before the requested equipment is shipped.

4. If the newly requested equipment has a minimum usage period, the month in which the contract change takes effect shall be the starting month of that period.

5. If the Service Member changes the equipment type, the change shall be deemed effective on the date the Company recognizes that the requested equipment has arrived to the Service Member, and it shall apply from the month including that date.

Article 10 (Transfer of Rights)

Service Members may not assign or transfer any rights or obligations under the Service Contract to any third party.

Article 11 (Termination by the Company)

The Company may terminate the Service Contract in the following cases:

If any of the refusal grounds in Article 8, Paragraph 2 applies
If the Service Member breaches any obligation under these Terms
If the Service Member is subject to bankruptcy, corporate reorganization, liquidation, or civil rehabilitation proceedings
If the Company determines there is any other unavoidable reason for termination

2. In the event of termination, the Service Member shall immediately return the loaned equipment, and the Service Member shall bear the cost of return. The Service Member shall also bear all damages and obligations arising from the termination.

3. Even if the Service Contract is terminated, the Company will not refund any fees already paid by the Service Member. The Service Member shall immediately return the communication equipment lent by the Company and bear all return costs, damages, and obligations arising from the termination.

Article 12 (Termination by Agreement)

The Service Member may terminate the contract by returning the loaned device, and the shipping date of the returned item shall be the termination date.

2. Returns must be made using a delivery company that leaves a shipping record, such as Yamato Transport or Sagawa Express, with the earliest possible delivery date specified.

3. If the shipping date cannot be confirmed, the postmark date shall be used for mail-post returns, and the acceptance date shown in tracking information shall be used for courier returns.

Article 13 (Usage Fees)

The fee structure of the Service is as follows:

Initial fee
Rental fee
Extension period fee
Other fees

2. The fees prescribed above shall be calculated based on the amounts set forth on the Company’s website, brochures, or application forms.

3. The usage period of the Service shall be from the start date specified by the Service Member at the time of application (scheduled delivery date of the equipment) to the end date of use, and rental fees shall accrue during that period.

4. No reduction or refund of fees shall be made even if the communication equipment is returned during the usage period.

5. If the equipment is not returned after the usage period, the Service shall be automatically extended, and additional rental fees shall accrue until the return date (post date or shipping date).

6. The Company shall charge the Service Member the usage fees, temporary charges arising under these Terms, and applicable consumption tax.

7. Rental fees include communication charges and equipment rental charges.

8. Rental fees shall be charged regardless of whether there is an internet connection.

9. If payment is not confirmed by the prescribed due date, the Company may charge a re-billing fee or collection fee as set forth in Appendix 2 “Other Fees,” and the Service Member shall be obliged to pay such fees.

10. If payment is still not confirmed by the due date specified in the re-billing or demand notice, the Service Member shall be charged late damages at an annual rate of 14.5% from the following day until full payment.

11. If the loaned equipment is not returned by the prescribed due date, the Company may charge a late return penalty as set forth in Appendix 2 “Other Fees,” and the Service Member shall be obliged to pay it.

12. Shipping costs for lending and returning the equipment shall be borne by the Service Member and are set forth in Appendix 2 “Other Fees.”

13. If there is any fraction of less than 1 yen in the calculation of fees or other amounts, the Company shall round it down.

14. The rental fee applied shall be the rate effective at the time the Service Member applies. If the rate plan is changed during the contract period, the rate effective at the time of the change application shall apply.

15. The Company may change its fees without prior notice. The fees applicable to the Service Member shall be those effective at the time of application under Article 7, provided that the application has been accepted by the Company.

Article 14 (Payment Method)

Payment of usage fees shall be made in accordance with “Payment Methods by Membership Type” set forth in Appendix 4.

2. The Company may outsource to a third party the billing and receipt of usage fees, penalties, and other claims against Service Members under these Terms.

Article 15 (Management of Loaned Equipment)

The Service Member shall immediately inspect the communication equipment received by the method designated by the Company and, if any defect or discrepancy in quantity is found, must notify the Company within 3 days from the date of receipt. The Company shall bear no responsibility for damages caused by the Service Member’s failure to inspect and notify.

2. The Service Member shall maintain and manage the full set of loaned equipment with the duty of care of a good manager and shall not engage in the following acts:

Assigning, pawning, lending, reselling, or otherwise disposing of the loaned equipment to a third party
Disassembling, analyzing, modifying, or altering the loaned equipment
Damaging, destroying, or losing the loaned equipment
Seriously staining or defacing the equipment, such as by applying stickers, cutting, or coloring
Unauthorized use such as removing the SIM for purposes other than the Service
Acts prohibited in the equipment’s instruction manual
Taking equipment intended for use only in Japan outside Japan

3. If the Company determines that any of the above prohibited acts has occurred, the Service Member shall immediately pay penalties or compensation set forth in Appendix 2 “Other Fees” as damages in accordance with the Company’s claim.

Article 16 (Failure, Loss, etc. of Loaned Equipment)

If the loaned equipment ceases to function properly due to failure or malfunction under normal use, the Company shall replace it free of charge with equivalent equipment in normal condition. In this case, the Service Member shall promptly notify the Company by the method prescribed by the Company and send the malfunctioning equipment to the location designated by the Company.

If there is failure, destruction, damage, or loss attributable to the Service Member, the Service Member shall bear the penalties or compensation set forth in Appendix 2 “Other Fees,” as well as the costs incurred by the Company or a business operator designated by the Company for investigating the cause of the failure and taking necessary replacement measures, after advance notice.

2. The cost of sending malfunctioning equipment to the location designated by the Company shall be borne by the Service Member, while the cost of sending replacement equipment shall be borne by the Company.

3. Replacement equipment shall be shipped after confirmation that the malfunctioning equipment has arrived.

4. In the event of loss or damage, the Service Member shall report it as promptly as possible. In this case, the Company shall notify the Service Member in advance of the compensation amount for damage or loss set forth in Appendix 2 “Other Fees,” and the Service Member shall be obliged to pay it.

5. The cost of sending lost or damaged equipment to the location designated by the Company shall be borne by the Service Member.

Article 17 (Purchase of Loaned Equipment)

Service Members may not purchase the loaned equipment under any circumstances.

Article 18 (Prohibited Acts)

In using the Service, the Service Member shall not engage in the following acts:

Any act related to the Service that infringes or may infringe copyrights, trademarks, or any other rights of a third party
Any act contrary to these Terms
Any other act that the Company reasonably determines to be inappropriate or improper

Article 19 (Emergency Suspension of Use)

If the Company determines that the Service Member has committed an act violating the prohibited acts, or if the Service Member fails to pay usage fees or other charges even after the payment deadline stated in a re-billing notice or demand notice has passed, the Company may take emergency suspension measures regardless of prior notice.

2. In the case above, the Company may terminate the contract under Article 11 (Termination of Contract).

3. Usage fees shall continue to accrue during the emergency suspension period.

Article 20 (Damages)

If the Service Member causes damage to the Company in connection with the use of the Service for reasons attributable to the Service Member, the Service Member shall compensate the Company for such damage.

2. If the Service Member causes damage to a third party or a dispute arises with a third party in connection with the use of the Service, the Service Member shall resolve the matter at their own responsibility and expense and shall not impose any liability on the Company. If the Company is held liable by another Service Member or a third party, the relevant Service Member shall resolve the dispute at their own responsibility and expense and fully indemnify the Company.

Article 21 (Change or Discontinuation of Service)

The Company may change the usage fees, service contents, etc. of the Service without obtaining the consent of subscribers, and the changed contents shall apply thereafter, and Service Members shall comply with the changed contents.

2. If the Service is discontinued, the Service Contract shall terminate on the date of such discontinuation.

3. Notice of changes to the Service fees or contents shall be given by written notice, e-mail (including short message services), telephone, posting on the Company’s website, or any other method designated by the Company, unless otherwise specified in these Terms.

Article 22 (Disclaimer)

The Company’s liability to the Service Member shall be limited to what is stipulated in these Terms. Beyond this, the Company shall not be liable for loss of profits, data loss, or any other damages suffered by the Service Member in connection with the use of the Service, regardless of the reason and whether such damages are financial or non-financial.

2. The Company shall not be liable for any direct or indirect loss or damage caused by service interruptions due to failures, construction work, or other causes attributable to telecommunications carriers, or updates to firmware dependent on device vendors.

3. If part or all of the Service cannot be provided due to congestion on the telecommunications carrier’s network, system load, bandwidth restrictions, etc., the Company shall not be liable for any direct or indirect loss or damage.

4. Anyone intending to use the Service shall confirm in advance the service area provided by the telecommunications carrier. If, after concluding the Service Contract, part or all of the Service cannot be used outside the carrier’s service area, the Company shall not be liable for any direct or indirect loss or damage. Even within the service area, communication may not be available indoors, underground, on high floors of buildings, in tunnels, behind buildings, in mountainous areas, on remote islands, at sea, or in other places where radio waves are difficult to receive, and in such cases also the Company shall not be liable for any direct or indirect loss or damage, including reduced communication speed.

5. The Service Member agrees that the loaned equipment shall be delivered by the delivery company designated by the Company. The Company shall not be liable for any delay in delivery due to reasons not attributable to the Company, such as natural disasters, accidents, traffic congestion, or sorting errors.

Article 23 (Management of Personal Information)

Personal information presented for the purpose of applying for and concluding the Service Contract (hereinafter referred to as “Customer Information”) shall be appropriately managed and used by the Company within the scope necessary to achieve the following purposes, including address, name (company name, etc.), telephone number, e-mail address, age, gender, occupation, SNS, and other customer information:

To answer inquiries and consultations regarding the Service
To conduct identity verification, provide fee information, billing, notifications of changes to service conditions, service suspension, contract termination, and other information related to service provision
To conduct sales promotion, surveys, and shipment of prizes relating to services provided by the Company or its affiliated companies
To analyze information provided for improving the Service or developing new services

2. The Company may provide Customer Information to subcontractors when necessary for service provision. In such cases, the Company shall select businesses with sufficient personal information protection measures and take necessary and appropriate steps, such as entering into personal information protection agreements.

3. The Company shall not provide Customer Information to any third party other than subcontractors without the consent of the individual or company concerned, except where required by law.

4. If the Company separately establishes matters relating to the handling of personal information in a privacy policy, matters not stipulated in these Terms shall be governed by that privacy policy. In the event of any conflict between that privacy policy and these Terms, these Terms shall prevail.

Article 24 (Representation and Warranty Regarding Anti-Social Forces)

The subscriber represents and warrants, both at the time of application for the Service Contract and after conclusion thereof, that they are not an organized crime group, a company or organization related to such group, or any other anti-social force (collectively, “Anti-Social Forces”), and that they are not under the control or influence of Anti-Social Forces.

2. If it is reasonably recognized that the subscriber falls under any of the following items, the Company may terminate the Service Contract without any notice or demand:

Belonging to Anti-Social Forces
Anti-Social Forces being substantially involved in management
Using Anti-Social Forces
Providing funds or other benefits to Anti-Social Forces or otherwise being involved with them
Having a socially condemnable relationship with Anti-Social Forces
Using fraudulent means, violent acts, or threatening language against related persons personally or through a third party
A subscriber falling under any of the above items shall be liable to compensate the Company for damages suffered as a result of such termination and may not claim compensation from the Company for any damages incurred by themselves

Article 25 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan.

2. Any dispute relating to these Terms shall be subject to the exclusive agreed jurisdiction of the district court having jurisdiction over the location of the Company’s head office.

Supplementary Provisions

Appendix 1: Maximum Number of Contracts

Membership Type	Minimum Number of Contracts
Individual Member	2 voice SIM lines

Appendix 2: Other Fees

Item	Amount
Shipping fee for lending	¥1,500 nationwide flat rate
Return shipping fee	¥1,500 for Yu-Packet return Prepaid for courier return If sent cash on delivery, actual COD costs will be charged.
Re-billing fee	¥330
Collection fee	¥330
Late return penalty	One month’s usage fee per month of delay A penalty accrues monthly if return of loaned equipment is delayed.
Compensation for damage/loss	See Compensation List All amounts shown include tax.

Appendix 3: Compensation List

Loaned Equipment	No Safety Compensation Service	With Safety Compensation Service
WiFi router	¥10,000	-
Battery pack	¥3,800	-
AC adapter	¥2,800	-
SIM card	¥3,850	-
FS050W cradle	¥7,000	-
FS040W home kit	¥9,000	-
FS030W cradle	¥5,000	-

For items not listed above, compensation of ¥500 per item will be charged.
All amounts above are tax-exempt.

Appendix 4: Payment Methods by Membership Type

Membership Type	Payment Method
Individual Member	Paygent payment (convenience store, PayPay, etc.) Invoice payment (additional ¥220) Bank transfer to the account designated by the Company (transfer fee borne by the member)